Privacy policy
Effective Date: July 16, 2025
Last Updated: July 16, 2025
At Voiyd, your privacy is important to us.
This policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us for support.
We operate through Shopify, which helps us process orders and payments securely.
1. Information We Collect
We collect personal information only when necessary to provide our services and fulfill your order.
This may include:
-
Contact details: Name, billing and shipping address, phone number, email.
-
Order information: Products purchased, payment method, and delivery details.
-
Account information: Username, password, and saved preferences (if you create an account).
-
Technical data: IP address, browser type, and device information to ensure website security and performance.
-
Support messages: Any information shared when contacting us by email or chatbot.
Voiyd does not store or process full payment details — all payments are handled securely by Shopify.
2. How We Use Your Information
We use your data to:
-
Process and deliver your orders.
-
Communicate about your order, support requests, or updates.
-
Provide warranty or return services.
-
Improve our website and customer experience.
-
Comply with legal obligations such as fraud prevention or data protection.
We never sell, rent, or trade your personal information to third parties.
3. Cookies
Our website uses cookies to ensure proper functionality and a better user experience.
Cookies help us:
-
Remember your cart and site preferences.
-
Display prices in your local European currency.
-
Analyze website traffic and performance.
You can disable cookies at any time through your browser settings.
For more details, see our Cookie Policy.
4. Data Sharing
We only share limited information with trusted third parties to operate our store:
-
Shopify for hosting, checkout, and payment processing.
-
Shipping providers for order delivery.
-
Analytics or IT tools to maintain website performance.
All partners follow strict GDPR rules and handle your data securely.
5. Data Retention
We keep your personal data only as long as necessary to complete your order, provide support, or meet legal requirements.
After this period, your data is safely deleted or anonymized.
6. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or misuse.
While no system is completely secure, we use trusted services such as Shopify that follow industry-standard security practices.
7. Your Rights
Under the EU General Data Protection Regulation (GDPR), you have the right to:
-
Access the personal data we hold about you.
-
Request corrections to inaccurate or incomplete information.
-
Request deletion (“right to be forgotten”).
-
Restrict or object to certain data processing.
-
Request a copy of your data in a portable format.
To exercise these rights, contact us at support@voiyd.com.
We may require proof of identity before processing your request.
8. International Data Processing
Our website and store are powered by Shopify, which may process data in countries outside the EU (such as Canada or the United States).
Shopify ensures that all data transfers comply with GDPR using approved legal mechanisms like Standard Contractual Clauses (SCCs).
Learn more here: Shopify Privacy Policy.
9. Children’s Privacy
Our services are not intended for children under the age of 16.
We do not knowingly collect data from minors.
If you believe a child has provided us with personal information, contact us and we’ll remove it promptly.
10. Updates to This Policy
We may update this Privacy Policy to reflect new regulations or business practices.
Changes take effect immediately when posted.
The latest version will always be available on our website.
11. Contact
For privacy-related questions or GDPR requests, contact us at:
📧 support@voiyd.com
🌍 Based in Germany— shipping available only within Europe
🕒 Monday – Saturday, 10:00 AM – 8:00 PM (CET/CEST)